convo_bubbles

 260 W. 36th Street | Suite 801
New York, NY 10018

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FREQUENTLY ASKED QUESTIONS

Everything you’ve ever wanted to ask your IT guys

Q: Are we stuck with you for a certain period of time?

A: Nope! We are proud of our work and know that prosperous relationships flourish because everyone is happy. Our clients stay with us because of the quality of our work, not because they are obligated to.

Helix Systems
Q: Will I still have to deal with Verizon?

A: Nope! Imagine never having to call Verizon, Time Warner or Comcast again! From now on any vendor relating to your infrastructure will have to answer to us. We know you’ll miss the hold music, but it’s still worth it.

Helix Systems
Q: How will you help increase my bottom line?

A: We will concretely add to your bottom line twofold. Firstly, we will sit with you, review your bills, and eliminate any wasteful spending. We will also make sure your machines and infrastructure is performing optimally with no unplanned downtime, because we all know that time is money.

Helix Systems
Q: Do you support Macs?

A: Yes! Macs, PCs, custom made machines, smartphones, tablets, we handle it all. We have engineers with specialties in every field.

Helix Systems
Q: How much do you charge?

A: We work on a flat-fee model, so your monthly payments will always be the same no matter how many times you call in.

Helix Systems
Q: With all the hacks occurring today, will you be able to secure my environment?

A: Absolutely! We partner with best of breed in anti-virus, anti-malware and phishing protection, to name a few… We also proactively patch your operating systems and third party applications regularly.

Helix Systems
Q: Will you replace my IT department or work alongside?

A: Both arrangements are common and can be successful.

We can help your existing IT Department, if they are overburdened or just looking for access to specialists to help with a project. Helix Systems can provide your IT Department with the support they need with upgrades and projects.

We also offer a full- service solution, whereby we become your IT Department. Businesses benefit from having a single point of contact for all their questions, all the time.

Helix Systems
Q: Do you offer financing?

A: Yes, Helix Systems can help your business and contain expenses by offering financing for major upgrades, projects, etc...

Helix Systems

Q: Are we stuck with you for a certain period of time?

A: Nope! We are proud of our work and know that prosperous relationships flourish because everyone is happy. Our clients stay with us because of the quality of our work, not because they are obligated to.

Q: Will I still have to deal with Verizon?

A: Nope! Imagine never having to call Verizon, Time Warner or Comcast again! From now on any vendor relating to your infrastructure will have to answer to us. We know you’ll miss the hold music, but it’s still worth it.

Q: How will you help increase my bottom line?

A: We will concretely add to your bottom line twofold. Firstly, we will sit with you, review your bills, and eliminate wasteful spend. We will also make sure your machines and infrastructure is performing optimally with no unplanned downtime, because we all know that time is money.

Q: Do you support Macs?

A: Yes! Macs, PCs, custom made machines, smartphones, tablets, we handle it all. We have engineers with specialties in every field.

Q: How much do you charge?

A: Another great question! We work on a flat-fee model, so your monthly payments will always be the same, no matter how many times you call in.

Q: Will you be able to secure my environment?

A: Another great question! We work on a flat-fee model, so your monthly payments will always be the same, no matter how many times you call in.

Q: Will you replace my IT department or work alongside?

A: Both arrangements are common and can be successful.

We can help your existing IT Department, if they are overburdened or just looking for access to specialists to help with a project. Helix Systems can provide your IT Department with the support they need with upgrades and projects.

Helix Systems also offers a full- service solution, whereby we become your IT Department. Businesses benefit from having a single point of contact for all their questions, all the time.

Q: Do you offer financing?

A: Yes, Helix Systems can help your business and contain expenses by offering financing for major upgrades, projects, etc…