OUR METHODOLOGY

OUR PROCESS

STRATEGIZE

DESIGN

IMPLEMENT

Get Smarter About Your IT.
We're Strategic About IT.
We Design The Perfect IT Solution.
We Implement Technology That Works Harder For Your Business.
Are you nearing the end of your technology lifecycle? Helix Systems will handle any IT project you can throw at us. Rolling out new workstations? No problem. Switching to cloud services? We’ve got you covered. We will design and implement the solution that works for you, within your budget and your deadlines.
Before we can recommend phenomenal technology that will help your business, we need to first learn and understand your business. That’s why we start with an audit to learn where you’re coming from and where you want to go. After methodically listing your inventory, we leverage your existing IT investments into our in-depth proposal and recommendation for your upgrade.
We design and provide a detailed proposal of your new infrastructure, including a fixed cost and reliable time-frame. We explain why the tools and technologies chosen will yield the greatest return and benefits.
As soon as your project is approved, we go. We will purchase the hardware and tools, and be there on-site from start to finish. You will be kept up to date every step of the way and we will work within your time-frame to ensure the project is completed within the expected deadline.

We take the time to learn your business, so we
get it right the first time… That’s Intelligent IT!

MANAGED SERVICES

PROACTIVE

UNLIMITED

MAINTENANCE

We Cover Everything IT For One Fixed Monthly Fee.
IT That Runs So Smoothly, You Don't Even Know It's There..
Manage Your Business Better.
See Your IT Performance In Real-Time!
Stop paying hourly for technology that isn’t working. If your calling only after your computer is already broken, it’s too late. Helix Systems provides proactive monitoring, unlimited on site and remote support for one monthly fee. You will be able to focus on your business, while we focus on your IT.

Introducing Invisible IT

We don’t sit back and then react when things happen. Helix Systems takes proactive steps to ensure your infrastructure is in optimal shape, all the time. Routine issues are resolved immediately, without any user involvement. Applications are patched and updated quietly, while you’re working. Security breaches and malware are constantly being proactively prevented, so you can work safely. And remember - if you need support, we’re always here to help.

Unlimited On-Site & Remote Support

Everyone in your company will have unlimited access to our engineers, remote or on-site. You will no longer need to be the referee between users and engineers to monitor costs. We’re here when you work, that includes nights and weekends. Anytime you pick up the phone or send an email, you can rest assured the engineer you are talking to understands your technology needs and will provide you with the right solution.
Most technology failures are predictable and preventable. Now you can keep a close eye on your IT infrastructure to ensure your hardware and software will always be in the best shape with our Transparency Dashboard. Staying on top of your technology and maintaining it prevents downtime, loss of data and other catastrophic failures that will cost you real time and money. You can also monitor employee helpdesk activities and lifecycle management. We will enable you to get the most out of your technology by properly maintaining it and keep it protected from wear and intrusions with around the clock maintenance.

OUR METHODOLOGY

Get Smarter About Your IT.

Are you nearing the end of your technology lifecycle? Helix Systems will handle any IT project you can throw at us. Rolling out new workstations? No problem. Switching to cloud services? We’ve got you covered. We will design and implement the solution that works for you, within your budget and your deadlines.

We're Strategic About IT.

Before we can recommend phenomenal technology that will help your business, we need to first learn and understand your business. That’s why we start with an audit to learn where you’re coming from and where you want to go. After methodically listing your inventory, we leverage your existing IT investments into our in-depth proposal and recommendation for your upgrade.

We Design The Perfect IT Solution.

We design and provide a detailed proposal of your new infrastructure, including a fixed cost and reliable time-frame. We explain why the tools and technologies chosen will yield the greatest return and benefits.

We Implement Technology That Works Harder For Your Business.

As soon as your project is approved, we go. We will purchase the hardware and tools, and be there on-site from start to finish. You will be kept up to date every step of the way and we will work within your time-frame to ensure the project is completed within the expected deadline.

We take the time to learn your business, so we
get it right the first time… That’s Intelligent IT!

We Cover Everything IT For One Fixed Monthly Fee.

Stop paying hourly for technology that isn’t working. If your calling only after your computer is already broken, it’s too late. Helix Systems provides proactive monitoring, unlimited on site and remote support for one monthly fee. You will be able to focus on your business, while we focus on your IT.

IT That Runs So Smoothly, You Don't Even Know It's There.

Introducing Invisible IT.

We don’t sit back and then react when things happen. Helix Systems takes proactive steps to ensure your infrastructure is in optimal shape, all the time. Routine issues are resolved immediately, without any user involvement. Applications are patched and updated quietly, while you’re working. Security breaches and malware are constantly being proactively prevented, so you can work safely. And remember - if you need support, we’re always here to help.

Manage Your Business Better.

Unlimited On-Site & Remote Support

Everyone in your company will have unlimited access to our engineers, remote or on-site. You will no longer need to be the referee between users and engineers to monitor costs. We’re here when you work, that includes nights and weekends. Anytime you pick up the phone or send an email, you can rest assured the engineer you are talking to understands your technology needs and will provide you with the right solution.

See Your IT Performance In Real-Time!

Most technology failures are predictable and preventable. Now you can keep a close eye on your IT infrastructure to ensure your hardware and software will always be in the best shape with our Transparency Dashboard. Staying on top of your technology and maintaining it prevents downtime, loss of data and other catastrophic failures that will cost you real time and money. You can also monitor employee helpdesk activities and lifecycle management. We will enable you to get the most out of your technology by properly maintaining it and keep it protected from wear and intrusions with around the clock maintenance.

Are you ready to Optimize your Business Model with Intelligent IT?

WHY HELIX?

Providing small and medium-sized businesses the technology solutions needed to grow,
coupled with unparalleled customer support.

100% DOMESTIC SUPPORT

All of our helpdesk engineers are based in New York and won’t just cross their fingers while telling you to restart your computer. We take the time to answer all your questions and provide solutions so that your problem is completely resolved. We’re always a phone call or email away.

STRATEGIC IT PLANNING

We’re here to help you and your business succeed. We work with business owners and entrepreneurs to find and solve the bottlenecks that slow down the growth of your business. We meet on a regular basis to make sure we’re supporting everyone in your organization as well as its growth and scalability.

STRATEGIC IT PLANNING

Cyber security attacks are only getting smarter and more audacious, and your business and data need to be protected – there is absolutely no way around it. We properly secure and proactively maintain your IT infrastructure so that you can focus on your business while we focus on your IT security.

YOUR TRUE IT PARTNER

We’re not transactional… we’re personal. We have long lasting relationships with our customers because we take the time to understand their business model and goals, and help them achieve that. We’re not just “all-talk”. We work together and follow up with accountable action. You can always count on us.

OUR GUARANTEE

Worry-Free & Risk Free IT Services

EDUCATED & EXPERIENCED IT PROFESSIONALS

24/7 UNPARALLELED SUPPORT & SERVICE

TRUSTED IT PARTNERSHIP

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